Today on Intelligent Utility, Phil Carson discusses how utilities can leverage data to create customer value, referencing the Sacramento Municipal Utility District (SMUD) and CenterPoint Energy of Texas as two utilities who are committed to closing the gap between energy usage information and customer satisfaction. We agree that data on energy consumption is a critical component of creating customer value, as it can be the foundation of developing compelling engagement and empowerment programs that allow customers to easily manage their own energy use.
“We place our customers’ interests first, because if we don’t, there’s no reason for us to exist,” said Paul Lau, assistant general manager of power supply and grid operations at SMUD. One way that SMUD is working to create customer value is by holding face-to-face community meetings to determine customer interests, then evaluating what specific business intelligence from energy usage data would best meet those interests and what technologies would best deliver that business intelligence.
CenterPoint Energy has deployed 2.1 million meters in its 2.2 million meter service territory in its advanced metering infrastructure project, which so far has eliminated the need for about 2.5 million field visits. “In CenterPoint’s case, that’s actually a direct customer benefit, because the utility used to bill customers for a service order—such as service connection or disconnection—about $16 for the visit, which might take hours after the request to complete,” explains Carson. “Those services now are free and take about 30 minutes.”
Read more in the full article, and stay tuned later this week to learn more about how we view utility energy use data and customer value.