CS Week 39 in Charlotte, NC was a great time. Take a look inside our notebook to see what the industry is talking about.
Here are some notes we took on the latest industry happenings:
- Customer engagement is not just a trend in the industry, but the new industry norm. Utility customers expect more than just energy; they want a trusted energy resource that is always on.
- Customer data is crucial to shaping your business model, improving customer experience and increasing satisfaction.
- Utility companies should strive to become their customers’ one stop energy hub offering everything from power to savings tips and upgrades — all packed with an on-demand experience that optimizes value across devices.
Simple Energy has worked tirelessly to help improve the utility-customer relationship, and we will continue to find new ways to do so. We are excited to be a part of this changing time in the industry, and feel honored to be a gold level sponsor at one of the most talked about events of the year! See you next year, CS Week.